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TERMS AND CONDITIONS

PLEASE READ THIS AGREEMENT CAREFULLY AS IT GOVERNS YOUR USE OF THIS WEBSITE. IT EXEMPTS THE OWNERS AND OTHER PERSONS FROM LIABILITY OR LIMITS THEIR LIABILITY, AND CONTAINS OTHER IMPORTANT PROVISIONS THAT YOU SHOULD READ.

The following terms and conditions govern the use of this website www.bestsellers-online.co.uk. Browsing and continuing to use this website indicates your acceptance of our terms and conditions. If you do not accept these terms please do not use this website.

From time to time we may change our terms and conditions without giving notice.

The owner of this website is Best Sellers, 12 Station Lane, Hornchurch, Essex, RM12 6NJ. In these terms and conditions, Best Sellers Online or ‘we’ or ‘us’ refers to the owner of this website and the term ‘you’ refers to the customer.

Orders
To place an order select the item that you would like to purchase by clicking on Add to Cart, in order to purchase the goods click on the basket and proceed to our secure checkout area.

If you have registered your details with us previously you will be asked to log-in, if not you can create an account. Alternatively you can still order products without registering if you wish to do so.

All orders are acknowledged by email. This email details the products in your order; it does not confirm it or make it legally binding. The acceptance of an order between Best Sellers Online and you, the customer, is only when the payment has been processed, stock allocated and the order has been despatched.

We reserve the right to decline an order
• when goods are not available
• where we cannot obtain authorisation for payment
• if there is a pricing or product description error
• if you do not meet any eligibility criteria set out in these terms

We will contact you if we are unable to accept your order for any reason.

Pricing
Our prices are in Pounds Sterling and are inclusive of VAT of 20%.
Every effort is made to ensure that all prices are as accurate as possible. In the event of any pricing errors on this website, we reserve the right to amend these errors to the correct prices without prior warning or notice. Our promotional offers are only valid for a specified time. Best Sellers Online reserve the right to alter these prices and /or withdraw such offers at any time without prior notice.

Stock
Whilst we try to ensure that our stock levels are able to meet demand, sometimes items are more popular than expected and therefore from time to time some items may be out of stock. We do not take orders for any item which is knowingly out of stock, but, if you are interested in a particular out of stock item, then please contact us and we will be happy to advise when it is expected to be available.

Delivery
We are currently only able to despatch orders to UK addresses. We do not despatch orders to BFPO addresses.

When your order has been despatched you will receive an email confirmation.

Cancellation and Returns Policy
If you wish to return any items, please email us at enquiries@bestsellers-online.co.uk to request a returns authorisation number which should be included with your return. We are happy to provide a refund as long as the items are returned in their original packaging, unused and in a re-saleable condition within 14 days of receipt.

The cost of returning items unless damaged, defective or not as specified in your order confirmation is at your own expense. We recommend using a trackable delivery service for returning items and to obtain proof of postage. Best Sellers Online is not responsible for returned goods being lost or damaged in transit.

We aim to issue a refund within three working days of receiving a return and we will notify you by email to confirm the refund has been processed.

In the unlikely event that your items are damaged, defective or not as ordered, please contact us immediately at enquiries@bestsellers-online.co.uk. We will arrange for the items to be returned or disposed of and a replacement item to be sent. If the item is damaged, we require photographic evidence of the damaged item within 24 hours, before issuing a refund or despatching a replacement.

If you wish to cancel your order you may do so by emailing enquiries@bestsellers-online.co.uk providing that the goods have not yet been despatched. If the goods have already been despatched, the returns policy outlined above will apply.

Website Access
We will make every effort to ensure that this website is operational 24 hours a day. However, we will take no responsibility and we will not be liable, if due to technical issues or any other reason beyond our control, this website is unavailable at any time.

Where possible we always try to give advance warning of maintenance issues that may result in website down time, but we shall not be obliged to provide such notice.

Visitor Material
With the exception of personal information, the use of which is covered under our Privacy Policy, any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us.

You are prohibited from posting or sending to or from this website any material:
• for which you have not obtained all necessary approval
• that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy or which may cause annoyance or inconvenience to others
• which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law or infringe the rights of any third party in the United Kingdom or any other country in the world
• which is technically harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of the above terms.

Links To and From Other Websites
Within this website you may find links to third party websites. These links are for your convenience and are intended to provide you with further information. Third party websites are not under the control of Best Sellers and the inclusion of a link does not mean that we endorse that website or any view expressed within it. If you decide to visit any third party websites via a link on this website you do so at your own risk.

Disclaimer
The information contained in this website is provided by Best Sellers Online. Whilst we take all reasonable steps to make sure that information on the website is up to date and correct, neither we or any third party provide any warranty or guarantee as to the completeness, accuracy, reliability, suitability or availability of the information, products, services, or related graphics contained on the website for any purpose. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.

Liability
We do not accept liability for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Law and Jurisdiction
These terms and conditions shall be governed by and construed in accordance with English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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